With the exception of hand held items, all deliveries must be made to the loading dock which is located on Military Road near the Embassy Suites hotel entrance. All deliveries should be received or unloaded at this location between the hours of 7:00 am – 7:00 pm and made through use of the freight elevators. Depending on availability, couriers making hand-held deliveries may be allowed to park in the turnaround zone. The use of dollies and carts is not permitted in the Office Tower lobby or common areas.
For ease of delivery, we recommend that you direct your couriers to this entrance and inform them that the entrance to the loading dock is just past the Embassy Suites canopy. Upon arrival, your courier will be greeted by our Dock Master and will be asked to present a photo ID and sign in.
Routine Deliveries
Routine deliveries may occur between 8:00 am and 6:00 pm on weekdays. A routine delivery is one made by a clearly marked delivery truck that consumes 15 – 30 minutes of time on the dock. Routine deliveries are allowed on a first-come first-served basis. Examples of routine deliveries include delivery of office supplies, caterers, bottled water, or kitchen supplies. This also will include US Postal Service deliveries and pickups, services from FedEx, UPS, DHL, and other major delivery services that require the use of a hand cart or hand truck.
Routine delivery personnel must use the freight elevators only.
The use of dollies and carts is explicitly prohibited in the Office Tower lobby.
To reserve an elevator for private use, please make arrangements by submitting a Service Request by clicking here.
IMPORTANT - Please do not allow your delivery staff to wedge anything in the elevator doors or prop the doors because this will burn out the door motor and temporarily reduce the number of elevators servicing the building.
Scheduled Deliveries
A scheduled delivery is one that consumes more than 30 minutes, but less than two hours. Scheduled deliveries should be cleared by calling the on-site management office at 202.594.3890 at least 48 hours in advance.
Moving of safes, loaded files or other heavy objects must be coordinated with the Management office in advance by contacting 202.594.3890 or submitting a service request.
The use of dollies and carts is explicitly prohibited in the Office Tower lobby.
Moving Procedures
Moves or Lengthy Deliveries
Moves or lengthy deliveries (requiring more than two hours) need to be arranged through the on-site management office by contacting your Property Management Office or submitting a service request at least seventy two hours in advance. All such moves or deliveries must take place after 6:00 pm Monday through Friday or on weekends. For moves or deliveries taking place during non-business hours on weekdays or on weekends, an additional security guard may be required at Client expense. A building engineer or porter may also be required to complete the move or delivery.
Your mover or delivery company will be required to produce a Certificate of Insurance naming CLPF - CC Pavilion, LP, Clarion Partners, LLC, and Cushman & Wakefield Commercial Real Estate Services, Inc. as Agent For Owner as additional insureds.
Once you are onsite to complete your move or lengthy delivery, a security guard will assist in locking and unlocking the freight elevator for you. Please check in upon arrival at the security desk, located adjacent to Embassy Suites in the retail portion of the building.
Please remind your movers that they must provide masonite protection for floors and carpets. Any damage caused by movers to the premises will be charged to the Client. The loading dock cannot accommodate large tractor-trailers for moves.
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