Cleaning service in the Office Tower is provided by Total Quality, Monday through Friday (except legal holidays) in the evenings. The cleaners generally arrive between 5:30 pm - 6:00 pm and complete their duties by 10:00 pm - 10:30 pm.
All the employees of the cleaning contractor are uniformed and carry photo identification badges. The cleaners have been instructed to always clean behind locked doors for your suite security and their personal safety. If you witness an open, propped or unlocked door by a cleaner, please notify us immediately.
Vacuuming
Vacuuming is done on an as-needed basis relative to the purpose and frequency of area use.
Dusting
All unobstructed surfaces are dusted on a regular basis. The cleaning staff is instructed not to move or pick up objects on desks, bookcases, credenzas, etc., so only horizontal surfaces clear of objects will be dusted. If furniture needs to be polished, arrangements can be made with your cleaner.
Trash and Recycling Removal
All wastebaskets and recycling containers are emptied nightly. Wastebasket liners are replaced as needed. It is not recommended that cups or cans containing liquid be placed in waste cans as this can result in spills on the carpet when the trash is being removed. Empty cartons should be marked "TRASH" or “BASURA” and left within the office. Please do not place in the elevator lobbies. Only trash that is considered “crushable” can be removed. Large items such as furniture or discarded equipment require special handling. If items of this size need to be removed, please submit a service request to the Property Management team through Cushman & Wakefield and we will be happy to make arrangements for a special pick-up for a fee.
Non-Carpeted Floors
All non-carpeted floors are dry mopped or swept nightly, damp mopped as needed, and periodically stripped and waxed. When the cleaning supervisor is scheduling floor waxing in your suite, you will be given advance notification to clear any boxes, furniture, etc. out of the area.
Window Washing
The perimeter windows in the building are washed inside and outside three times each year. You will receive advance notification of the dates the window washers arrive.
Recycling
Recyclable materials are collected as part of the daily housekeeping. Materials that will be collected from your office space include mixed paper and beverage containers.
Recycling is largely dependent upon the participation of each individual working within the building. The desk recycling boxes used at each individual’s work station are for separating recyclable paper from trash. As needed, Clients will empty their own desk containers into larger collection boxes located throughout the suite. The cleaning company will be responsible for emptying only these larger collection boxes, in addition to the Beverage Container Collection boxes.
Acceptable beverage containers that you wish to recycle must have all food and liquids removed, be rinsed clean and be placed inside the large, plastic lined Beverage Container Boxes.
Cardboard boxes to be recycled must be free of all plastic, wax, Styrofoam and food products. Then it must be broken down and placed neatly in the provided large, Mixed Paper Collection containers.
Failure to adhere to the building recycling program may result in fines imposed by the District of Columbia Office of Recycling in amounts from $25 to $1000.
Should you find that you require additional recycling containers, please submit a request to the Property Management team at Cushman & Wakefield. If you have any questions or concerns about the recycling program, please feel free to contact the Property Management Office.
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